Return and Refund Policy

Last updated: June 12, 2026

Thank you for shopping at wearstepz.com. We want to make sure you are satisfied with your purchase. Please read our Return and Refund Policy carefully.

Contact Information

Ecom Marketing Limited

Rm 517 New City Centre

2 Lei Yue Mun Street

Kwun Tong

KL

Email: support@wearstepz.com
Phone: +852 6133 4367

Order Cancellations

Orders can be cancelled within 12 hours of purchase for a full refund, provided the order has not yet been processed or shipped.

Once an order has been shipped, cancellation is no longer possible. In that case, a return can be requested in accordance with the conditions set out below.

Conditions for a Return

To be eligible for a return, the following conditions must be met:

• The return request is submitted within 14 days of receiving the goods.

• The item is in unused, unwashed, and unaltered condition.

• All labels, accessories, and the original packaging are included.

• Proof of purchase or the order number is provided.

Non-Returnable Items

Items excluded from return include, among others:

• Personalised or custom-made products

• Opened hygiene items or underwear

• Items showing signs of use or damage that are not due to a product defect

• Items without original packaging or with missing components

How to Request a Return

Please contact our customer service at support@wearstepz.com and provide the following information:

• Order number

• Reason for the return

• Where applicable, photos of the item in case of defects or damage

After reviewing your request, you will receive further instructions for returning the item.

Return Shipping Costs

The costs of the return are generally borne by the customer.

Exceptions apply to:

• Incorrectly delivered items

• Defective items

• Damaged items

In these cases, we cover the costs of the return.

After you have requested the return, you will receive information about the applicable return shipping costs. Unless the return is due to an error on our part, the return shipping costs may be deducted from the refund.

We strongly recommend using a shipping provider with tracking. We cannot accept any liability for lost returns.

Customs and Shipping Delays

Delays caused by customs clearance, import inspections, or other official procedures are beyond our control and do not constitute a valid reason for a return or refund.

Multiple Items and Product Sets

For orders that include multiple items as a set, bundle, or package, all included products must generally be returned together. Individual components of a set cannot be returned separately unless expressly agreed otherwise.

Inspection and Refund

After we receive your return, it will be inspected within 3 business days.

Once the inspection is complete, we will notify you by email of the approval or rejection of your return.

For approved returns, the refund will be issued to the original payment method within 10 business days after the inspection is completed.

Depending on your bank, credit card provider, or payment service provider, the actual credit may take additional time.

Defective, Damaged, or Incorrectly Delivered Items

If your order has been delivered damaged, defective, or incorrect, please contact us within 7 days of receiving the goods.

After reviewing the case, we will offer, at our own discretion:

• A replacement

• An exchange

• A full refund

.

In these cases, we will of course cover the return shipping costs.

Exchange

If you would like to exchange an item for a different size or variant, please contact our customer service.

After your exchange request has been approved, you will receive further instructions on the return process. Once your return has been successfully inspected, you can place a new order for the desired variant.

Rejection of Returns

wearstepz.com reserves the right to reject returns that do not comply with the conditions of this policy.

This includes, in particular:

• Used, washed, or damaged items

• Items without original packaging or with missing components

• Returns outside the permitted return period

• Items with removed labels or accessories

• Returns initiated without prior approval

• Returns sent to an address other than the return address provided by us

In the event of a rejection, the item can, at the customer's request, be returned to the customer at their expense.

Return Address

The applicable return address will be provided after your return has been approved by our customer service. Please do not send any items back without a prior return request.

Contact

Email: support@wearstepz.com
Phone: +852 6133 4367

Ecom Marketing Limited

Rm 517 New City Centre

2 Lei Yue Mun Street

Kwun Tong

KL