Shipping policy

Shipping Policy

Last Updated: August 26, 2026

Who We Are

Ecom Marketing Limited (“we,” “us,” or “our”) operates wearstepz.com (the “Website”).

We aim to provide a clear, reliable, and transparent shipping experience for customers throughout the United States. This Shipping Policy explains our shipping costs, processing times, estimated delivery times, tracking procedures, and how we handle delayed, lost, or damaged shipments.

Shipping Costs

We currently offer the following shipping rates for orders shipped within the United States:

  • Orders under $25.00: $2.95 shipping

  • Orders of $25.00 or more: Free shipping

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Shipping Destination

We currently ship only within the United States.

Orders placed through wearstepz.com may be shipped to eligible addresses within the United States.

We currently do not offer international shipping through this Website.

Availability of shipping to certain territories, remote locations, P.O. boxes, military addresses, or other special-address formats may depend on the shipping carrier and fulfillment method available for your order.

Order Processing Time

Orders are generally processed within 1 to 2 business days.

During periods of high order volume, promotional events, seasonal demand, or unexpected logistical circumstances, processing may take up to 4 business days.

United States

  • Standard processing time: 1–2 business days

  • Extended processing time: Up to 4 business days in exceptional circumstances

  • Order cutoff time: 5:00 PM Eastern Time (ET)

Orders received before 5:00 PM ET may begin processing on the same business day.

Orders received after the cutoff time will generally begin processing on the following business day.

Processing times may vary depending on order volume, product availability, fraud-prevention checks, payment authorization, or other operational circumstances.

Orders are generally not processed on weekends or U.S. federal holidays.

Estimated Delivery Time

United States

Our estimated delivery time is:

6 to 9 business days after shipment

Please note that processing time and delivery time are separate.

For example, an order may require 1–2 business days for processing before it is handed over to the shipping carrier. The estimated 6–9 business-day delivery period begins after the order has been shipped.

Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

Delivery may occasionally take longer because of circumstances outside our reasonable control, including:

  • carrier delays;

  • severe weather;

  • seasonal shipping volume;

  • transportation disruptions;

  • incorrect or incomplete delivery information;

  • security or fraud checks;

  • service interruptions;

  • remote delivery locations; or

  • other unexpected logistical circumstances.

Shipping Carriers

Depending on the destination, fulfillment location, package size, availability, and other logistical factors, orders may be shipped using carriers such as:

  • USPS — United States Postal Service

  • UPS — United Parcel Service

  • FedEx

We may also use other reputable shipping or logistics providers when appropriate.

The carrier used for a particular order may vary and cannot always be selected by the customer.

Order Tracking

Once your order has been shipped, you will generally receive a shipping confirmation email containing tracking information, where tracking is available.

Tracking information may take some time to become active after the carrier receives the shipment.

You can use the tracking information provided to monitor the progress of your delivery.

Shipping Delays

We make reasonable efforts to ship orders within the processing timeframe stated in this Shipping Policy.

If we become aware that we are unable to ship your order within the timeframe we represented to you, we will handle the delay in accordance with applicable U.S. law.

Where required, we may contact you regarding:

  • the reason for the delay;

  • a revised estimated shipping date; and

  • your option to accept the delay or cancel the affected order for a refund.

If we determine that we cannot fulfill your order, we may cancel the order and issue a refund for the affected merchandise.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your:

  • full name;

  • street address;

  • apartment or unit number;

  • city;

  • state;

  • ZIP code; and

  • other delivery information

before submitting your order.

If you discover an error in your shipping address, please contact us as soon as possible at:

support@wearstepz.com

We will attempt to update the address where reasonably possible, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.

We are not responsible for delivery delays caused by incorrect or incomplete shipping information supplied by the customer, except where otherwise required by applicable law.

Lost Shipments

If your tracking information indicates that your order may be lost or if your order has not arrived within a reasonable period after the estimated delivery window, please contact us at:

support@wearstepz.com

Please include your order number and relevant tracking information.

We may investigate the shipment with the applicable carrier before providing a resolution.

Depending on the circumstances and applicable law, the resolution may include:

  • locating the package;

  • arranging a replacement shipment; or

  • providing an applicable refund.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:

  1. check around your delivery location;

  2. check with other members of your household;

  3. check with neighbors, building management, or reception staff where applicable; and

  4. review the tracking information for any delivery notes.

If the package still cannot be located, please contact us at support@wearstepz.com so that we can assist you.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • your order number;

  • a description of the damage; and

  • clear photographs of the damaged product and, where relevant, the packaging.

This information helps us investigate the issue and determine an appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate remedy.

Nothing in this section limits any rights you may have under applicable consumer protection law.

Refused or Undeliverable Packages

If a shipment is returned to us because:

  • the address provided was incorrect or incomplete;

  • delivery was refused;

  • the carrier was unable to complete delivery; or

  • the shipment was otherwise considered undeliverable,

please contact us so that we can determine the available options.

Additional shipping charges may apply for re-shipment where permitted by applicable law and where the delivery failure was caused by incorrect information provided by the customer.

Returns and Refunds

Shipping-related returns and refunds are subject to our Return and Refund Policy.

Please review our Return and Refund Policy for information regarding:

  • return eligibility;

  • return deadlines;

  • return shipping;

  • refunds;

  • exchanges, where available; and

  • damaged or defective products.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

  • shipping carriers;

  • delivery areas;

  • shipping rates;

  • fulfillment procedures;

  • business operations; or

  • applicable legal requirements.

The most current version will be published on this page with an updated “Last Updated” date.

Changes will apply to orders placed after the updated policy becomes effective unless otherwise required by law.

Contact Us

If you have questions about shipping, delivery, tracking, or this Shipping Policy, please contact us:

Ecom Marketing Limited

Rm 517 New City Centre
2 Lei Yue Mun Street
Kwun Tong
KL
Hong Kong

Website: wearstepz.com
Email: support@wearstepz.com
Phone: +852 6133 4367

Customer Service Hours:
Monday through Friday
9:00 AM to 5:00 PM